By registering with The Carlisle, you agree to the following terms and conditions:
- Loyalty cards are issued to the person whose name appears on the application form and are not transferable to any other person(s).
- To start earning loyalty points you must present your loyalty card to any staff member at the Carlisle Liquor Store or at the bar at the commencement of every sale. If using the Carlisle App, you may be asked to show photo identification to confirm use of the loyalty card number. Management and staff members will not be able to search for your details and points can’t be awarded after the sale is cashed through the register.
- The loyalty rewards points applicable to earn is up to ten points depending on the product(s). The percentage may change without notice on certain products. Members are not eligible to earn reward points/dollars on cigarettes and products which are on special or already at a discounted price.
- The cards can be used with any sale through the Carlisle Hotel Liquor Store, Bar or Restaurant. Points can only be claimed through the Carlisle Hotel Bar on non promo, non discounted products. Loyalty members accrue loyalty points every time they spend.
- Members can check how many points/dollars have accrued every time the loyalty card is swiped, or the phone App is scanned, by a staff member through our point of sale system. The till will display how many dollars have accrued for that card.
- Members can redeem their accrued dollars to purchase a product or deduct the accrued monetary value off their bill/sale at any time.
- Management may also have selected promotional prizes members can buy with their accrued loyalty points.
- Loyalty cards remain the property of the Carlisle Hotel. Any members/customers who deliberately misuse their card or another member’s card will have their card voided by management.
- Members found deliberately using their loyalty card through a third party/on behalf of sales made through another customer will have their card voided by management.
- Lost or stolen loyalty cards must be reported to management immediately and a new card will be issued.
- By signing as a member, the recipient of the loyalty card agrees and acknowledges they may occasionally receive promotional material such as special offers of important messages from the Carlisle Hotel.
- All points accrued must be used within 12 months or they will be deleted automatically after the 12 month period has expired.
- Any loyalty card that has not had a purchase within any six month period will be voided automatically.
- If the business is sold, card members will be informed via email and granted two weeks to spend accrued points before the business changes hands. At the hand-over of the business to new owners, all remaining points will be deleted – this is only valid on points earned from 1st April 2022 onwards.
- You are responsible for asking what your points balance is at any time.
- If you opt out of SMS and email marketing, you are no longer entitled to redeem birthday vouchers, member specials and any other member bonuses delivered via these platforms.
- To be eligible for the birthday club perks you must use the birthday voucher in your birthday month and dine with 3 or more people to redeem the free main meal and gin tasting platter nd 4 or more people to receive the free bottle of house wine and mini bottle of in house distilled alcohol.
- All terms and conditions are available on our website. https://thecarlislehotel.com.au/
- Management may update these terms and conditions from time to time. You may be asked to re-confirm your agreement.